As of 09/28/2022, we are updating how the Billing tab works so that we are now processing payment information through the Educator Tools. With these changes, you will be able to see the individual and total costs for the accounts more easily, and you'll receive an immediate receipt for your order because payment is collected at the time the materials are added.
If you would like to add tests or other materials to an existing student account, check out the instructions below.
| Note: Only account administrators will see the +New Students and Billing tab options in the Educator Tools. Contact the account administrator at your organization to set up new students or upgrade student accounts. |
- From your Dashboard, select Billing from the sidebar menu
- Click the Upgrade Students button at the top of the screen
- On the upgrade page, select the test level of the content you would like to add
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Find the student you wish to upgrade
- You can use the Search filter to quickly find the student
- You can see what practice tests and materials they already have in their account by looking at the green squares under "Current Exams." If you hover over the green box, you can read the name of the practice test they have.
- Click on Select Package for the student you wish to upgrade, and then choose the package that you wish to add to the student's account. The prices will be listed next to the package name.
- Click Next to add the selected items to the student's account. Your student can immediately access these new materials from their account!
- Next, you’ll need to enter your payment information.
- If this is the first time making an order with us, you will need to enter your billing address.
- Then, you may need to click on Begin Checkout so you may enter your credit card information. Click Submit Payment when you’re done.
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- Your card information can be saved for future purchases. If you need to remove a card, please reach out to our support team, and we'll be happy to assist.
- Once the payment has succeeded and the account has been created, you will have immediate access to the materials.
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Please note that when an order is in progress, you will have the option to cancel the order by clicking on the "Cancel Order" button at the bottom of the payment page. If your order is already complete (meaning that payment has already been submitted), you will need to reach out to our support team for cancellation steps. Please contact our support team at support@testinnovators.com or 1-800-280-1857.
| If you have questions about the available packages, contact our support team at support@testinnovators.com or 1-800-280-1857. |
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