As of 09/28/2022, we are updating how the Billing tab works so that we are now processing payment information through the Educator Tools. With these changes, you will be able to see the individual and total costs for the accounts more easily, and you'll receive an immediate receipt for your order because payment is collected at the time the account is created.
| Note: Only account administrators will see the +Create Students and Billing tab options in the Educator Tools. Contact the account administrator at your organization to set up new students or upgrade student accounts. |
As a tutor partner, you are able to use your Educator Tools to purchase materials for your students at a discounted price.
- First, log into your account and navigate to your Educator Tools.
- Click on Students in the sidebar menu.
- From the Students page, click on the teal +CREATE STUDENTS button at the upper right-hand corner of your student list.
- Note: You can also find the +Create Students button by clicking on Billing in the sidebar menu.
- On the New Student Accounts page, first select the correct level on the top teal bar.
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Then, select a package for your new student(s). Package prices are listed next to the package names.
- TIP: If you have multiple students to set up with the same package, you can create up to 10 students in one go.
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Enter a unique username, email, and password for each student. Write these down—you will need to pass these along to the student. When you’re ready, hit Next to move on to the next step.
NOTE: If you enter an email that is already being used by an account in our system, you’ll see an error message. You can correct the error by entering a different email or using the Invite Students feature to connect an existing student account to your educator account. Learn more about how to use the Invite Students feature here: https://testinnovators.zendesk.com/hc/en-us/articles/46318494655259-Inviting-Students-to-your-Educator-Account - Next, you’ll need to enter your payment information.
- If this is the first time making an order with us, you will need to enter your billing address.
- Then, you may need to click on Begin Checkout so you may enter your credit card information. Click Submit Payment when you’re done.
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- Your card information can be saved for future purchases. If you need to remove a card, please reach out to our support team and we'll be happy to assist.
- Once the payment has succeeded and the account has been created, you will have immediate access to the account and materials. You can pass along the username, email, and password for the account to the student.
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Please note that when an order is in progress, you will have the option to cancel the order by clicking on the "Cancel Order" button at the bottom of the payment page. If your order is already complete (meaning that payment has already been submitted), you will need to reach out to our support team for cancellation steps. Please contact our support team at support@testinnovators.com or 1-800-280-1857.
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How It Works: Account administrators will receive an emailed receipt from our processor, Stripe, as soon as the payment has gone through. If you have questions about the available packages, contact our support team at support@testinnovators.com or 1-800-280-1857. |
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