If, for any reason, your tutor is not a good fit, it is very easy to change tutors. From any of our tutor biography pages, you can click on the scheduling link of any tutor and schedule time with them. Our tutors keep detailed session logs, so your new tutor will see all the information and notes from previous sessions.
You can also cancel sessions as long as it is more than 24-hours before your session time. If you purchased a prepaid package, the time will be returned to your code which you can use to reschedule. If you paid for the session directly, we will initiate a refund manually.
Please feel free to reach out to support@testinnovators.com if you would like to share feedback about your tutoring experience, or if you would like assistance with finding another tutor whose availability works with your schedule.
To move forward with tutoring you can schedule a free 20 minute consultation at the links below.